Sanjib Lal Giri
Hospitality Operations Leader • Revenue Strategist • Hospitality-Tech Innovator
About Properties Projects Training Experience Skills Contact
✨

Hi, I'm Sanjib Lal Giri 👋 ⚡


Aspiring General Manager & hospitality-tech entrepreneur — building revenue-first hotel operations and practical PMS/POS tools.

🏨 Hotel Operations 📈 ARR • RevPAR • Yield 🌐 OTA Strategy 💻 PHP • JS • jQuery • SQL 🧾 Audit-ready Processes 🧠 Training & SOPs
See Projects Experience Work With Me
Experience
0
Focus
Operations + Revenue + Tech
Base
India 🇮🇳
Signature
Paperless FO + OTA Strategy

About Me 🙋‍♂️

Hospitality leader with a builder mindset — I love systems, SOPs & scalable operations.

Open to Opportunities
My Operating Style

Operations brain 🧠 + Tech hands 💻 + Guest heart ❤️

  • I’m a hospitality operations leader known for improving guest experience, strengthening revenue performance, and building simple digital systems that reduce workload and errors.
  • I work at the intersection of Rooms Division + OTA distribution + process control, and I’m actively developing a modular cloud-ready PMS/POS prototype for independent hotels in India.
Career Vision

Lead and transform hospitality operations through operational excellence, strong revenue performance, and smart technology — building efficient, digitally enabled hotel environments where teams are empowered and guest experiences are seamless.

🏨 Rooms Division Leadership 📈 Revenue Strategy 💻 Hospitality-Tech Founder 🧾 Audit-ready Operations

Properties & Operations Impact 🏨

Rooms • Banquets • Restaurants • Distribution • Discipline

Multi-property experience
Mars Resorts, Meerut
Full-service property • ~70+ keys • Multiple banquets • Restaurant + Bar
🏨
  • 🏨 Rooms: ~72 rooms (full-service)
  • 🎉 Banquets: Mantrana, Mangal, Venus (events & MICE)
  • 🍽️ Restaurant: Tasmai
  • 🍸 Bar: Moksh
  • ✅ Focus: FO leadership, OTA contracts, rate strategy, billing controls, guest recovery, night audit discipline
Mars Cosmos (Annex Launch)
Annex property setup • Separate billing + rate category mapping
🏨
  • 🧩 Rooms: ~26 rooms (annex / satellite property)
  • 🧾 Setup: Separate billing workflows and PMS mapping
  • 📈 Goal: Improve conversion + reduce operational friction during peak days
Shukuntalam Royal Palace
Operations leadership • OTA distribution • Pricing discipline
🏨
  • 🧭 Role: Head of Operations (2025–Present)
  • 📊 Focus: OTA visibility, rate ladders, group handling, process improvement, review score strengthening

Projects I Build 🚀

PMS/POS • Automation • Concepts • 3D Web Experiences

Product + Operations
Product • Tech
Cloud PMS + POS Prototype
Tech: PHP (PDO) • JavaScript • jQuery • MySQL/SQL
🧩
  • 🧩 Modules: Rooms, POS, Store, Accounts, Engineering, Banquet, HR
  • 📊 KPIs dashboard: ARR, ADR, RevPAR, occupancy, segment mix
  • 🧾 GST-first billing + audit-ready exports (Excel/MIS)
  • 🔌 Designed to be channel-manager ready (OTA inventory discipline)
Operations + Automation
Paperless Front Office Portal
Tech: Web forms • SOP workflows • Reporting
🧩
  • 📑 Reduced admin workload by ~95% through paperless workflows
  • ✅ Standardized: handover, retention, Lost & Found, rate approvals
Concept • Finance
Farmotel (Agri‑Leisure Resort Concept)
Tech: 10-year projections • Multi-unit revenue model
🧩
  • 🐄 Dairy • 🐟 Fish farming • 🍯 Honey • 🌿 Herbs • Wellness • Events
  • 📈 Built multi-sheet Excel model: unit-wise revenue + cost planning
  • 🧠 Investor narrative + product-market segmentation
Brand • Events
Glamorous Events (Wedding & Events Brand)
Tech: Packages • Vendor workflows • Marketing
🧩
  • 💍 Wedding packages, checklists, vendor SLAs, payment workflows
  • 🎬 Creative direction: reels, galleries, brand story
Web • 3D UI
Sky Group (Multi-hotel Digital Presence)
Tech: Three.js • PHP • Dynamic property pages
🧩
  • 🌀 3D hero canvas + interactive storytelling
  • 🏨 Multi-property structure with scalable content blocks

Training & SOPs 📚

Practical modules + scripts + audit-safe processes (FO teams love this)

SOP-first
📌
Deliverables
  • ✅ Reservation Management (Walk-in / OTA / Corporate / Group) + scripts
  • ✅ PMS data hygiene: clean profiles, rate codes, inclusions, notes
  • ✅ Overbooking & sold-out handling (guest-first + brand-safe)
  • ✅ Night audit & revenue checks: folio flow, exceptions, reports
  • ✅ Guest recovery SOP: complaint handling, escalation, retention
  • ✅ Lost & Found + security compliance
✨ Tip: I can customize training for your property, PMS, and guest profile — from budget hotels to premium resorts.

Experience Timeline ⏳

Operations • Distribution • Revenue • Guest Experience • Leadership

High review ratings
Head of Operations — Shukuntalam Royal Palace
Jan 2025 – Present
  • 🏷️ Structured pricing + OTA distribution strategy
  • 📈 ARR & RevPAR improvement via rate ladders
  • 🤝 Corporate + social group handling
  • 🧾 Audit-friendly workflows & review improvement
Front Office Manager — Mars Resorts
Jul 2022 – Dec 2024
  • 🌐 OTA contracts, parity, mapping & visibility growth
  • 🧠 Training & SOPs for FO teams
  • 🧾 Night audit controls + guest recovery playbook
  • ⚙️ Digital transformation that reduced paperwork by ~95%
Assistant Front Office Manager — Daiwik Hotel
Dec 2020 – Jul 2022
  • 📊 MIS dashboards & revenue tracking
  • 🧩 OTA inventory & channel distribution
  • 🎯 Group reservations & coordination
Duty Manager — Ramada
Nov 2019 – Jun 2020
  • 🧑‍💼 FO operations + guest satisfaction
  • 🏢 Corporate & social bookings execution
Earlier Roles
2011 – 2019
  • Hotel Hindustan International • Club Emerald • Sarovar Hotels • The Club • The Westin Mumbai (Industrial Training)

Skills & Tools 🛠️

PMS • OTAs • Revenue • Automation • Tech basics (enough to build real systems)

Practical
PMS: Opera • IDS • eZee • HMS OTA: Booking.com • Expedia • MMT • Agoda Revenue: ARR • RevPAR • Yield • Parity Controls Tech: PHP (PDO) • JavaScript • jQuery • MySQL/SQL Tools: Advanced Excel Automation • MIS Dashboards

Contact 🤝

Want to hire me / collaborate / discuss PMS/POS? Send a message 🚀

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Reach me directly 📌
sanjiblalgiri25@gmail.com
+91 8093116526
linkedin.com/in/sanjib-lal-giri-a12a8a185
sanjiblalgiri.online
⭐ If you’re an owner/GM: I can help you with OTA ranking, rate discipline, guest recovery, night audit control, and training. If you’re building a system: I can contribute to PMS/POS workflows and hotel domain logic.