Front Office Manager – Mars Resorts, Meerut

Hi, I'm Sanjib Lal Giri

Aspiring General Manager & hospitality-tech entrepreneur, building PMS/POS tools and scalable hotel operations.

Location: Meerut, Uttar Pradesh, India Hospitality Ops • 14+ years PMS & POS Developer (PHP · JS · SQL)
Front Office · Reservations · Night Audit
PMS, POS, Store, Accounts Modules
Training & SOPs for FO Teams

Experience

Front Office Manager
Mars Resorts (72-room full-service property)
2023 – Present

Leading Front Office & Rooms operations: check-in/out, reservations, OTA contracts, rate management, guest experience, billing & night audit – closely aligned with Sales, Finance, HR, and Engineering teams.

  • Implemented structured rate ladders & OTA parity controls to protect ARR.
  • Coordinated launch of Mars Cosmos annex with its own rate category in PMS.
  • Created FO incentive structure, attendance corrections and clear SOP playbooks.
  • Reduced audit exceptions via strict folio workflow, retention, and Lost & Found process.
Rooms & Banquets
OTA Management
Guest Recovery
Front Office Training
Co-creator · Operations & Tech
Glamorous Events · Sky Group · In-house PMS/POS
2023 – Present

Experimenting where hospitality operations, design and software meet – from end-to-end event workflows to cloud-based PMS/POS and multi-hotel web experiences.

  • Designed wedding & event packages, rate sheets, and vendor SLAs for Glamorous Events.
  • Drafted Farmotel concept with detailed 10-year financial projections & investor deck.
  • Built PHP + MySQL PMS prototype with modules for Rooms, POS, Store, Accounts, HR.
  • Created “Sky Group” hotel group site idea with animated Three.js hero canvas.
Events & Weddings
Concept & Branding
Financial Modelling
Product Prototyping
Timeline View
Front Office Manager
Mars Resorts · Meerut
2023 – Present
  • Managing 70+ keys, banquets, OTAs, billing, guest relations & escalation handling.
  • Driving coordination with Sales, Finance, HR, Engineering and Housekeeping.
Operations & Tech Initiatives
PMS/POS, Farmotel, Glamorous Events, Sky Group
2023 – Present
  • Designing in-house tech tools (cloud PMS + POS) using PHP, JavaScript, jQuery, SQL.
  • Working towards a future role as General Manager & hospitality software founder.

Key Projects & Concepts

Cloud PMS + POS Prototype
PHP · JavaScript · jQuery · SQL (PDO)
Tech

A modular property management & restaurant POS system designed for independent hotels in India. Built with clean PDO queries and focused on GST, exports and analytics.

  • Modules: Rooms, POS, Store, Accounts, Engineering, Banquet, HR.
  • Hotel dashboard for ARR, RevPAR, occupancy, segment-wise analysis.
  • Export utilities to Excel for detailed audit & monthly MIS.
Room Management
Restaurant POS
Channel Manager-ready
Analytics & Reports
Farmotel · Agri-Leisure Resort Concept
Dairy · Apiary · Wellness · Learning
Concept

A 10-year, multi-unit “farm + hotel” concept combining leisure stays with real agri-business units: dairy, fish farming, honey, herbs, dehydrated fruits and more.

  • Created multi-sheet Excel model with revenue & cost projections per business unit.
  • Defined leisure, wellness, events and education products for different markets.
  • Drafted pitch narrative for investors and long-stay guests.
Integrated Business Model
Sustainability
Education & Wellness
Glamorous Events
Wedding & Event Brand
Events

A premium wedding & events brand concept focusing on rich experiences, detailed checklists and clear financial structures for clients and vendors.

  • Curated packages, stay + banquet combos and vendor payment workflows.
  • Planned 3D logo ideas, reels, and photo/video galleries for marketing.
  • Aligned event operations with hotel rooms, F&B and finance teams.
Wedding Packages
Vendor Management
Creative Direction
Sky Group Website
Multi-hotel Digital Presence
Web

A group-site idea combining 3D hero animations with dynamic hotel listing pages, admin & manager portals, inspired by modern hospitality brands.

  • Three.js-based hero canvas with elegant 3D motion (similar to this page).
  • Separate login and dashboard for group admin and individual hotel managers.
  • Focus on storytelling, high-quality media and conversion-friendly layouts.
3D Interaction
Multi-property
Admin + Manager Portals

Capabilities

Hotel Operations

Hands-on understanding of day-to-day hotel operations from a Front Office perspective, with strong cross-department coordination.

  • Front Office · Reservations · Room Allocation · Upgrades.
  • Banquets coordination with Sales & F&B.
  • OTA mapping, rate parity, contract follow-up.
  • Night audit, revenue checks and reports.
  • Incident reporting, Lost & Found, complaint handling.
Technology & Analytics

Building in-house tools and understanding how software supports better decisions for GMs and owners.

  • PHP (PDO), JavaScript, jQuery, SQL/MySQL.
  • Custom exports to Excel, daily/weekly dashboards.
  • Basic P&L view, ARR, ADR, RevPAR, segment mix.
  • Working with APIs & 3rd-party tools for OTAs and payments.
Leadership & Training
  • Creating & delivering FO training modules (check-in, communication, up-selling).
  • Mentoring new team members and running briefings.
  • Documenting SOPs so processes survive staff changes.
Vision

Step-by-step journey towards becoming a General Manager and later a hospitality tech entrepreneur.

  • Short term: Operations / Rooms Division / Resident Manager roles.
  • Medium term: Full property P&L responsibility as General Manager.
  • Long term: Building/owning a chain or software company for hotels.

Contact

Let’s build better hospitality together

Open to roles such as Operations Manager, Rooms Division Manager or future General Manager, where I can combine on-ground hotel experience with in-house technology tools.

Reach me directly
Phone / WhatsApp
+91-8093116526
Location
Meerut, Uttar Pradesh, India
Downloadable CV

A detailed CV can be provided on request – tailored to Operations / Rooms / General Manager tracks.